Tyler Longest

Certified Scrum Product Owner (CSPO)

7809 Boxwood Ct Richmond, VA 23228 - 804.803.1659 - [email protected]

Profile

Seasoned product leader and passionate customer advocate with a proven track record of aligning technology with business value. Adept at building strong relationships, cross‑functional execution, stakeholder alignment and navigating technically deep integration work.

Experience

Product Manager (Contract), Authorizations - Capital One - Feb 2025 - Present

Successfully owned and managed Discover network certification for Authorization Gateway including partner relationship management
- Phase 1 - Certified Frontbook Virtual Card Number accounts enabling innovative security feature for new Disover customers
- Phase 2 - Certified Backbook accounts unlocking multi-wave conversion of 30M+ customers to Capital One Auth
- Record completion time for Auth Gateway (550 scenarios in 62 days)
- Established reusable certification artifacts and workflows prioritizing stakeholder clarity and traceability
Coordinated with Tech Lead to establish program-level distribution of system-critical shared backlog items
Componentized commonly used gateway patterns and implemented certification tests into pipeline to ensure release confidence

Technical Product Manager, Integrations - Second Nature - Sep 2023 - Nov 2024

Owned integration roadmap for Property Management and Vendor integrations, ensuring alignment with overall product strategy
Collaborated with engineering lead to streamline infrastructure by consolidating disparate services and data
Led transition from 0 to 100% automated Pest Control service enrollments, improving operational efficiency and scalability
Designed and implemented automated processes for monthly rewards reconciliations, reducing manual workload and errors
Defined and deployed API to support flagship leasing product, enabling seamless retrieval of Property, Unit, Tenant, Leasing, and Ledger data
Enforced critical leasing policy, ensuring security deposits were paid before lease countersignature, reducing financial risk.

Senior Product Manager, Application Experience - Mission Lane - Aug 2022 - Jun 2023

[70% Reduction-in-force June 2023]
Owned Application Experience roadmap for Customer Acquisitions
Launched structured experiments with a focus on conversion rate optimization
Increased submission rate by ~30% across Prequalification and Direct Mail channels
Navigated multi-platform migration to a more performant, statically generated page infrastructure resulting in a 23% increase in inquiry submissions

Senior Product Manager, Guest Experience - Carlotz Inc - Nov 2021 - Aug 2022

[Carlotz acquired by Shift in August 2022]
Owned Guest Experience roadmap for both Web and Mobile
Launched Carlotz mobile app on Android & iOS
Outlined strategy to consolidate, categorize and analyze customer behavior via Identity Management
Replaced off-brand, third-party purchase experience with native cash and finance flows
Partnered internally to release a native sell experience providing Instant Cash as well as Consignment offers to customers

Senior Product Manager, Debit Payments - Capital One - Nov 2019 - Nov 2021

Managed $2.8B in Debit payments per annum with 99.8% uptime
Implemented emergency expansion of Debit payment option to customers no longer able to pay in-store due to COVID-19 pandemic
Contributed to strategic modernization initiative by delivering key intent for Debit payment method including:
- Automating payment cancellations for accounts with derogatory statuses
- Modernizing Debit Eligibility and Future-dated Debit services
- Onboarding Client Channels to modernized API version

Product Owner (Contract) - Capital One - Feb 2019 - Oct 2019

Saved $6M in annual cost by migrating to a new debit payment processor
Modernized Debit payment service enabling the enterprise to support onboarding Walmart as a credit card client

Product Owner (Contract) - Kinsale Insurance - Aug 2018 – Feb 2019

Accelerated velocity and improved commitment reliability by simplifying ceremonies and decomposing epics into prioritized increments of independent business value
Improved near-term and strategic decision-making by documenting product roadmap and instituting regular discussions with stakeholders focused on execution of product vision
Provided meaningful transparency by maintaining Jira boards and Confluence documents

Owned mission-critical development of National Liver Review Board (NLRB) functionality
Defined Auto-approval feature for Standardized Diagnoses removing the need for Physician review
Facilitated usability testing by facilitating 1-on-1, scenario-based calls with remote users and aggregating feedback from observers
Implemented numerous low effort enhancements to dramatically improve UX for Transplant Coordinators and Physicians

Product Owner (Contract) - Capital One - Jan 2017 – Dec 2017

Responsible for updating Change Address and Image Card functionalities during during critical platform migration
Championed team-level process improvements such as interactive user story mapping
Decomposed feature objectives into value-focused epics, user stories
Consulted Usabilla feedback to identify critical user pain-points

Product Manager - Unboxed Technology LLC - Mar 2013 – Dec 2016

Managed flagship SaaS product and key custom software projects
Established product vision, prioritized features based on customer need and generated enthusiasm for our mission
Engaged stakeholders to understand painpoints and prioritize roadmap

Education

B.A. in International Studies (Global Business), Virginia Commonwealth University, 2010

Hands-On Technical Experience (Independent)

Configured and maintain self-hosted Linux infrastructure using Proxmox, Docker, and NAS-backed storage
Built secure, automated service stacks with reverse proxying, TLS, VPN access and split DNS
Managed container networking, permissions, updates, and system-level debugging
Implemented hardware-accelerated media processing and event-driven automation